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Sania Datta
Healthcare Management Consultant , Hospital and Healthcare
Pune, Maharashtra
High impact healthcare operations management professional with over 6 years of value-driven work experience. All previous jobs have been result-oriented and techno-functional-managerial or say an intermediary between medical professionals, patients and non-medical experts. I aim to develop systems and relationships that support strategy, speed and flexibility. Capable in analytics & data science.
Send email Contact Sania Datta
Area of Expertise:
  • Capacity Building, Training, Advocacy
  • Health, Doctors, Nurses, HIV/AIDS, Nutrition
  • Private Sector, Corporate Social Responsibility
Professional Experience:
• Drug Safety Associate at Parexel International India Pvt. Ltd.
August 2020 to March 2021 at Pune, Maharashtra, India - Work from home contract

Identifying and capturing accurately the relevant information of Individual Case Safety Reports (ICSRs) including serious and non-serious cases from unsolicited and solicited origin; and literature cases, as required in the client's database in accordance with international conventions / guidelines and Standard Operating Procedures. Data Entry and Case Assessment (DECA) expert. Maintaining a good working knowledge of the adverse event safety profile of assigned drugs and labelling documents. Ensuring MedDRA coding in accordance with "MedDRA Term Selection: Points to consider" document. Assessing the expectedness of the events according to the company reference safety information. Providing / writing company comments and assessing causality. Requesting additional information as needed from the appropriate sender (affiliate sites, licensee partner, investigators, etc.). Assisting in the triage to determine case validity.

• Assistant Manager - Medical Operations at Practo Technologies Pvt. Ltd.
September 2018 to July 2019 at Bengaluru, Karnataka, India

Building (hiring, training and coaching) and leading a team of medical experts providing counseling, appointments, hospitalization and complete assistance to patients for all their hospital needs till discharge. Teaching and guiding teams in difficult situations, diffusing irate patients and handling issues that cannot be fielded by representatives.

Leading team meetings, asking questions to better understand the cases, educating and coach workers regarding processes and practices. Explain expectations to employees. Assisting other management team members in identifying trends and establishing team’s goals. Ensuring staff members are achieving desired service levels and take appropriate corrective action. Preparing reports and analyzing trends to improve processes. Ensure resources are properly allocated and maximize efficiency with patients’ satisfaction. Define SOPs to meet the various users & business requirements.

• Associate Manager - Contact Center at Apollo Munich Health Insurance
April 2018 to August 2018 at Gurugram, Haryana, India

Provide subject matter expertise and technical guidance to team members on claim adjudication. Handling and helping in processing of claims. Resolve patients’ queries with coordination between patients and relevant stakeholders. Proactive involvement in developing, maintaining and improving professional relationships by following up with patients and interdisciplinary departments. Focus on customer retention. Building a rapport and maintain patients satisfaction throughout services and interactions.

• Assistant Manager - Medical Operations at Credihealth Pvt. Ltd
February 2017 to March 2018 at Gurugram, Haryana, India

Helping patients in choosing the appropriate doctor and specialty, giving comparative cost estimate on treatments / procedures. Guidance to patients from the first consultation through the entire hospitalization process including pre and post operative instructions. Managing of admission and discharge process. Providing medical assistance to International patients in getting the treatment done in India in the shortest possible time. Coordination of organ transplant cases. Guidance to oncology patients for chemotherapy and radiation cycles. Educating patients on latest advancements in medical science (e.g. gamma knife radio surgery etc.)

• Assistant Supervisor - ECHS Department at Fortis Hospital
August 2012 to July 2015 at SAS Nagar (Mohali), Punjab, India

Created and submitted proposals to improve patient care services (ECHS) so as to improve the quality and quantity of the business. Managed online intimations. Solved online queries to expedite online bill submissions. Extensive bill auditing.
• Quantitative and Qualitative Data Analytics using R - IIHMR University
• Business Analysis, Critical Thinking and Problem Solving Techniques - PMI
• Business Process Modelling - IIBA
• Requirements Elicitation and Analysis - QAS
• Statistics, MS Excel 2019 and Excel for Business Analysts - LinkedIn Learning
• Data Science of Healthcare, Medicine and Public Health - Barton Paulson
• Project Management in Healthcare Projects – LinkedIn Learning
• Quality Management in Healthcare - Apollo Medvarsity
• NABH Standards and Norms - NABH at SDMH Hospital, Jaipur
• Public Health Symposium on Universal Health Coverage - PGIMER, Chandigarh

• Summer Internship – Bio Medical Waste Management
Shri Mata Vaishno Devi Narayana Superspeciality Hospital
April 2016 to May 2016 at Katra, Jammu and Kashmir, India

Exposure visits to all the departments of the hospital. Planning and management of healthcare waste and hospital infections. Inventory checklist management in a new hospital set up.

• Graduate Internship - Dental Sciences
Dr. Harvansh Singh Judge Institute of Dental Sciences
July 2011 to July 2012 at Chandigarh, India

• MBA - Hospital and Health Management
Indian Institute of Health Management and Research University, Jaipur, Rajasthan, India
Result Score : 77.8% and Result Year : May 2017

• Bachelor of Dental Surgery
Dr. Harvansh Singh Judge Institute of Dental Sciences, Punjab University, Chandigarh, India
Result Score : 67.1 % and Result Year : July 2012

• All India Senior School Certificate Examination (12th Standard)
C.B.S.E, Ministry of Human Resource and Development, Government of India
Government Girls Model Senior Secondary School, Sector 18, Chandigarh, India
Result Score : 86.4% and Result Year : May 2007

• All India Secondary School Certificate Examination (10th Standard)
C.B.S.E, Ministry of Human Resource and Development, Government of India
Government Girls Model Senior Secondary School, Sector 18, Chandigarh, India
Result Score : 88.6% and Result Year : May 2005
Affiliations and Achievements:
Organised and attended various dental check-up camps and active participation in voluntary blood donation service.

Proud to create a new product / service in Practo Technologies.

Consistent top performer in all my jobs. They utilized my medical knowledge, soft skills and ability to optimize processes to ensure compliance, quality standards and deliver maximum value to stakeholders.

Maintaining a balance between taking care of human life and business interests at the same time along with team leadership have been my most appreciated skills.

Available for:
  • Consulting assignments
  • Job opportunities

    Years of Experience:
    5-10 years
    Highest Qualification:
    English, Hindi, Marathi, Punjabi
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