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Samir Jha
NCR, JHARKHAND, Delhi
A veteran with more than 25years of experience.Handled operations involving the head of states. Managed multicultural team. Successfully handled a team of more than 500 qualified personell.Headed operations in rural areas.
Send email Contact Samir Jha
Area of Expertise:
  • Government/Governance, Reforms, Corruption
Professional Experience:
Managing several operations of the more than 197 solar plants with a team of around 280 people including KPIs, SLA management (Service level agreement), SLA definition, volumes management (base lining and forecasting), team utilization, CSAT, CPM, resolve & closure rate, RCAs, head count and forecasting
Streamlining the processes based on the feedbacks & observations to remove any constraints for effective & timely service delivery and maximum customer satisfaction
Responsible for client due diligence and blue printing at multiple onsite locations
Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs and balancing the business needs versus technical constraints
Identifying need based training and developing plans to strategically run processes with minimum cost & maximum efficiency; creating and reviewing training methods regularly
Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets & planning for the process
Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity
Overseen needs and accomplished ideal availability, wellbeing, and hazard relief up to the last-mile network territory across locales Arranged and executed projects to prepare and actualize Jeppesen Mil Planner and execution apparatuses for BBJ and Embraer airplane
Supervised preparing in India, USA and Singapore and set up new procedures as an individual from the group chose to be a piece of the renowned unit and on Indian Air Force One
Improved execution and course arranging, covering fuel and group prerequisites, and clearances across nations, for example, Nepal, Bhutan and Pakistan, including recognizable just as trying air terminals
Set up a crucial gathering for Flight arranging, uniting modern information, responsible for an operational gathering inside Ops Services and Support concentrating on a particular arrangement of administrations
Followed and announced related Key Performance Indicators (KPI) and proactively drive upgrades and efficiencies in forms, the administrations conveyed, and the product identified with the administration, incorporated working with Technology Development Supervised obtainment worth multi-million USD from OEMs, for example, M/S Boeing, Embraer and Jeppesen and including close coordination with chiefs and Field Service Representatives both when conclusion of procurement contracts
Augmented availability of airplanes and related frameworks by assessing necessities, arranging financial plans and estimates in conference with Air HQ, M/S Boeing and different merchants, assumed a keyjob in taking care of valuing and business arrangements

Education:
1.Executive Program in Business Management Course from MDI, Gurgaon, India in 2018
2.Master of Business Administration – Strategy HR & Finance FMS from University of Delhi, India in 2015
3.Bachelor of Science and Education (B.Sc. and B.Ed.) from RIE, Bhubaneshwar, India in 1990
Affiliations and Achievements:
1. Lean six sigma green belt
2.Awarded Best Performer in management role during pandemic 2020
3.Awarded the Chief of the Air Staff Commendation in 2011, Best Flight Safety Manager (Eastern Air Command) award in 2007, and the Air Officer Commanding in Chief (South Western Air Command) Commendation in 2005
4. Presently pursuing lean six sigma black belt certification

Available for:
  • Being headhunted – make me an offer

    Years of Experience:
    More than 20 years
    Highest Qualification:
    Masters
    Languages:
    English, Hindi,Begali,Oriya
    Nationality:
    Indian
    LinkedIn Profile: www.linkedin.com/in/samir-kumar-jha/
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