karan kumar patel

IT Lead Coordinator , Non-Profit

Faridabad, Haryana

IT-Admin & Service Delivery Professional with 8+ years of experience managing IT operations, infrastructure support, vendor coordination, compliance, and administration across multiple countries. Skilled in Microsoft 365, Google Workspace, IT asset management, statutory compliance, insurance renewals, and facility oversight, delivering reliable, solution-oriented support to diverse teams.

Contact karan kumar patel
Area of Expertise:
  • Infrastructure, Technology, Engineering, Science
Professional Experience:

IT-Admin & Service Delivery Professional with 8+ years of experience managing IT operations, infrastructure support, vendor coordination, compliance documentation, and administrative functions across multiple countries. Strong background in Microsoft 365 & Google Workspace administration, IT asset lifecycle management, statutory compliance coordination, insurance renewals, and facility oversight. Proven ability to support both technical and non-technical teams with a solution-oriented and service-focused approach. Experience working in social sector environments with strong stakeholder coordination skills.

Education:

I completed my Master of Computer Applications (MCA) in 2021, which strengthened my advanced knowledge in computer science, enterprise systems, database management, networking, and IT infrastructure. This postgraduate program enhanced my analytical thinking, system design capabilities, and understanding of enterprise-level IT operations. It helped me develop a strategic approach toward managing IT environments, aligning technology with organizational objectives, and supporting secure, scalable infrastructure.

Before my MCA, I earned my Bachelor of Computer Applications (BCA) in 2017. During my undergraduate studies, I built a strong foundation in programming, operating systems, networking fundamentals, database management, and system administration. The BCA program played a crucial role in shaping my technical mindset and practical troubleshooting abilities. It provided me with the core knowledge required to begin my professional journey in IT support and infrastructure management.

I completed my 10+2 (CBSE Board) in 2014.

To enhance my technical expertise and stay aligned with industry standards, I have earned several professional certifications. I achieved the Microsoft Azure Administrator (AZ-104) certification, which validates my ability to manage Azure identities, governance, storage solutions, virtual networks, and compute resources in cloud environments. This certification strengthened my understanding of hybrid infrastructure, cloud security, access management, and operational governance, enabling me to support modern digital workplace environments effectively.

I also earned the Cisco Certified Network Associate (CCNA 200-301) certification from Network Bulls, Gurugram. This globally recognised certification enhanced my expertise in networking fundamentals, IP connectivity, routing and switching, VLAN configuration, subnetting, firewall basics, and network troubleshooting. It significantly improved my hands-on knowledge of enterprise networking and strengthened my ability to manage and secure IT infrastructure.
Additionally, I completed an Advanced Diploma in Computer Applications (ADCA) from the Arth Institute, New Delhi. This program helped me build early-stage technical confidence by strengthening my knowledge of computer systems, office automation tools, and core application management.

Through a combination of formal education and industry-recognised certifications, I have developed a strong technical and theoretical foundation that supports my professional experience in IT administration, service delivery, infrastructure management, and compliance coordination. I strongly believe in continuous learning and consistently upgrading

Affiliations and Achievements:

IT Service Delivery & Operations

Led end-to-end IT service delivery across 9 countries, ensuring SLA adherence, high system availability, and improved user satisfaction.

Implemented a centralised Jira-based IT ticketing system, enhancing incident tracking, response time, reporting transparency, and trend analysis.

Established KPI tracking and service performance review mechanisms to drive continuous operational improvement.

Process Improvement & Optimisation

Reduced repetitive IT incidents by 25% through structured user training, SOP development, documentation, and proactive technical support.

Designed and executed an Annual System Health Check (ASHC) program to ensure preventive maintenance and minimise downtime.

Developed and implemented an IT Resources Policy, strengthening governance, accountability, and operational clarity.

Compliance, Security & Governance

Supported compliance initiatives aligned with DPDP, GDPR, and SOX, maintaining audit-ready documentation, asset registers, and access controls.

Implemented endpoint security measures, including DLP/EPS antivirus and firewall policy enforcement to enhance cybersecurity posture.

Vendor & Asset Management

Managed IT asset lifecycle (procurement to decommissioning) and maintained accurate inventory records.

Coordinated vendors for cloud platforms, surveillance systems, and enterprise applications, ensuring service quality and cost optimisation.

Contributed to IT budget planning (CAPEX/OPEX) and license rationalisation to improve cost efficiency.

Event & International IT Support

Delivered end-to-end IT operations for a 3-day international Recon event in Kathmandu, Nepal, ensuring seamless technical execution for global stakeholders.

Provided IT support for seminars, leadership meetings, and cross-functional workshops across locations.

Available for:

  • Job opportunities

Years of Experience:

5-10 years

Highest Qualification:

Masters

Languages:

English, Hindi

Nationality:

Indian

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