I have an extensive experience in Customer Service Operations, Customer experience, Service Excellence, Customer engagement, People Management in corporates.
I am a social enthusiast. Have changed my career path in the last 15 months from corporates to social sector. Engaged in donor management, enhancement Systems& processes, donor database management, Donor reports, campaigns etc.. |
 Contact Rajeshwari Hiremath
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Area of Expertise: |
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Private Sector, Corporate Social Responsibility
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Professional Experience: |
20+ years of Experience in Leading Telecommunications including Vodafone Idea Ltd
Experience in both B2C & B2B Business (Consumer & Enterprise)
Worked as Customer Service Head for Karnataka & Worked as Service Capability Head in Corporate office in Mumbai for VIL.
Career Objective
I see myself as a committed, self-driven and People Management Person. Believe in sustained/balanced growth, build a strong Institution on honest facts, figures and integrity.
Core Strengths
Peoples Person, Flexible, assertive, hardworking, Calculative & data handling
Innovative, Forward thinking & Positive attitude. Friendly approach and a problem solver .
• Head of Service Capability in Vodafone Idea Mumbai from Sept ‘2018 till Feb 2020. Responsible for overall Customer experience and NPS for the organization. Lead and Deliver Large Projects, System enhancements, Processes, Ownership with Training & Quality Assurance, Service Excellence, Budget Governance and Cost & Analytics, Audits and Compliance.
Worked with Vodafone Karnataka as Customer Service Head until Aug’2018. Was responsible for Customer Service Operations for Improving Customer Experience across the organization and achieve NPS ( Net Promoter Scores ) for the organization end to end.
Customer Service Operations like Contact center operations, Back office operations, Outbound Operations, Retentions & Relations, Customer Life Cycle Management, Process excellence Regulatory & Compliance and Training & Quality Assurance. Service Excellence , Audits and Compliance .
Have changed my career path and moved to social sector for the last 15 months. Responsible for donor engagement, quarterly, half yearly and yearly reports for donors , Improvement of systems and processes, donation management in salesforce
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Education: |
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Have done Master in Commerce from Karnataka University Dharwad in Karnataka in the year 1992.
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Affiliations and Achievements: |
I am a Social Enthusiast. Passionate about writing . Write articles in the news papers, and blogs . I am a passionate trekker too.
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Years of Experience:
15-20 years |
Highest Qualification:
Masters |
Languages:
English, Hindi, Kannada |
Nationality:
Indian
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