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As a Client Relationship Manager, my KRA is co ordinating Client-Specialist interfaces, customer satisfaction and retention strategy . My strength lies in being able to work in a team and coming up with logical and innovative ways to deal with any operational processes. Prior to this, interned in several companies and NGOs and also undertook many additional online courses. |
 Contact Priyasha Sen
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Area of Expertise: |
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Administration, HR, Management, Accounting/Finance
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Environment, Climate, Energy, Water, Sanitation
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Monitoring, Evaluation, Policy, Research
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Private Sector, Corporate Social Responsibility
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Social, Gender, Education, Youth, Child
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Professional Experience: |
Since June 2021 – CLIENT RELATIONSHIP MANAGER - Tactopus Pvt. Ltd., Bengaluru.
My job profile includes the following tasks -
• Client-educator co ordination and interaction to make sure all stakeholders are fully informed about the session scheduling and other related activities.
• Onboarding of new clients.
• Implementation of new policies for clients and educators
• Maintaining daily logging/tracking/reporting of each session and consultation.
• Providing teaching learning material to clients.
• Ensuring customer satisfaction.
• Ensuring retention of clients.
• Handling payment realisation, renewals of all subscription plans.
• Developmental inputs and projects for business expansion.
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Education: |
i) HS CBSE (2016): Ryan International School, Gurgaon. Subjects – Biology, Physics, Chemistry.
Secured CGPA: 9.2 - 1st Division.
ii) BSc (Hons) - Human Development (2016-19): Institute of Home Economics, New Delhi – under Delhi University.
Secured CGPA: 7.59 - 1st Division
iii) MSc– Human Development & Childhood Studies (2019-21): Lady Irwin College, New Delhi- under Delhi University.
Secured CGPA: 7.54 - 1st Division
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Affiliations and Achievements: |
i. Observation and report making at National Trust for the Handicapped.
ii. Education analysis and review at National Council for Educational Research and
Training.
iii. Research material formulation for differently abled students at Muskaan NGO.
iv. Internship at Breakthrough- film making project to make the environment safe and
friendly for all women.
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Available for: |
- Job opportunities
- Being headhunted – make me an offer
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