• Over 14+ years of experience in Operations Management, Project Management, Data Analysis, Team Management, Recruitment, Training and CSR activities. • Resourceful at maintaining relationship with individuals/researchers/teams to achieve quality product and service norms by meeting their project delivery requirements • Proven track record in imparting training to Operations Team by using learning |
Contact Sireesha Yellapragada
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Area of Expertise: |
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Administration, HR, Management, Accounting/Finance
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Capacity Building, Training, Advocacy
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Communications, IT, Media, Knowledge Management, Editor
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Monitoring, Evaluation, Policy, Research
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Private Sector, Corporate Social Responsibility
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Professional Experience: |
Project/Program Implementation & Management
• Responsible for full life cycle of a project/program– from Project Kick off till the final port of delivery. • Conduct briefing meetings to discuss the project requirement, specifications, to-do list with the project teams in line with pre-set guidelines and time frames. • Generate daily, weekly, bi-weekly and monthly status reports as per the project requirement. • Ensure all quality measures are followed for smooth and successful project delivery. • Responsible to keep a track on progress of project to ensure its aligned with the overall project goals. • Keep the external and internal teams timely communicated with all the necessary information.
Operations Management
• Mapped clients’ requirements and coordinating in developing & implementing processes in line with pre-set the guidelines • Monitored the processes, evaluated and streamlined processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level • Prepared MIS reports/ dash boards & other statements with a view to apprise management of the process operations and assist in critical decision-making process
Quality Compliance
• Established quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes • Created awareness for driving the process improvement strategy; ensuring maximum operational efficiency
Project Delivery Management
• Managed and delivered projects achieving quality norms and ensuring TAT • Assessed the client / researcher feedback, evaluating areas of improvements & providing critical feedback to associates on improvements and achieving higher customer satisfaction matrices • Provided necessary support for the post project follow-ups as well
Training and Cross Functional Management
• Lead and monitoring performance of the team members for maintaining excellence in the service operations • Determined training needs of Junior Executives and conducting need-based training programs to enhance their operational efficiency leading to increased productivity • Conduct various knowledge sharing sessions and other skill development trainings to develop Cross functional capabilities within the team, to foster more functional work and deliver faster. • Created and fostered a healthy environment which facilitates high performance of team members and accomplishments of organizational goals
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Education: |
MBA in Finance and Bachelors in Commerce
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Affiliations and Achievements: |
• Joined as the “First Senior Project Manager” on board in Lucid India. • At MetrixLab, started as a Report Analyst in 2004 and had eventually learnt and experienced several roles in the Company till now. • Contributed to company process improvement by streamlining workflow activities. • Played a key role in transiting the new “Research Analyst” position to India • Demonstrated ability to manage large multi-country studies and other complex studies. • Have also taken other team building initiatives and companywide ideation activities.
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