Namrata Manjeshwar

Area of Expertise:

• Administration, HR, Management, Accounting/Finance
• Capacity Building, Training, Advocacy
• Fundraising, Business Development, Grants Writer
• Social, Gender, Education, Youth, Child

Professional Experience:

July’08 to Oct’08: Cathay Pacific
Briefly worked as Operations Manager with Cathay Pacific. Responsibilities included complete handling of flight arrival to departures; supervising team of handling agents to ensure smooth functioning of day to day operations.

July’98 to June’08 Air France
Last role held with Air France was Commercial Officer. Key responsibilities were:

?Pre-flight & Post-Flight: Assembling Important Information; Briefing Handling agents; conducting interactive sessions; Dedicated Counter, Arrival, Ramp Staff; Facilitation Staff at Strategic points; Back-Up Desk for Reservations, Other Requests; Multi-Lingual announcements; Resolving customer issues/queries; Complete Documentation.

?Service Aspects: Smooth Ground Handling Transactions; Pioneers in introducing self check in kiosks; Setting Up Special Counters for Special Need Passengers; Identifying high yield passengers & facilitation; Periodic Customer opinion Surveys for improving service standards; staff supervision & monitoring for appropriate customer dealing; Helping staff make decisions for specific situations; Periodic Staff opinion survey for internal customer satisfaction.

?Staff Training: Conducted and received training at HQ and locally. Familiarization trip to CDG Airport. Conducted training in Passenger Reservation system (Amadeus). Received training in advanced customer relations; documentation; visa trainings from embassies; ticketing and reservations.

?Safety and Security Procedures: Periodic safety and security trainings and examinations. Identify security threats & risks and interacting with local authorities to ensure smooth operations.

Key Achievements

?Being one of the senior most staff, enjoyed tremendous credibility with the management. Was given extra responsibilities at the time of need and received appreciation letters.

?Excellent rapport with regular passengers due to multi-lingual ability and customer relations.

?Was given the responsibility to mentor new staff – handling agents as well as airlines staff. Mentored new staff by training and mock drills.


April’96 to May’06 International Management Group
Event management experience with International Management Group (IMG), an internationally acclaimed event management company. Worked to help organize the first ever Association of Tennis Professional (ATP) tournament held in India, at Delhi, to gain experience in managing an event of such large magnitude.