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Rachit Grover
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Deputy Manager
, Healthcare
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Delhi,
Delhi
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7+ years experience in Management & Administration of Front Office including Operations Management in a renowned Healthcare Institute Ltd. Proven ability to manage and lead a team. Proficient in use of Technology tools. Good team building skills with an ability to build excellent customer relationships. Possess good communication and inter-personal skills. |
 Contact Rachit Grover
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Area of Expertise: |
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Administration, HR, Management, Accounting/Finance
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Professional Experience: |
Front Office Operations Management
1. Proactively performed multiple Front Office operations, such as maintaining data for refunds and registrations, billing updates and ensuring customer satisfaction through monitoring operational workflow and to prevent errors.
2. Co-ordination on activities for audits (external and internal), maintaining reports and establishing processes.
3. Utilized computerized Hospital Information System and Excel to track errors and maintain accuracy of patient records and assisting in providing marketing data.
Communications
1. Established and cultivated significant relationships with Physicians, Nursing and other allied healthcare staff necessary to provide quality of services and customer support.
2. Maintained the highest level of customer satisfaction at all times; identifying and addressing to resolve customer service issues.
3. Provided relevant information to patients regarding Corporate agreements and ensuring correct billings and discounts.
4. Developed open communication and teamwork with Embassy staff in order to improve operations.
Management / Training
1. Led and supervised a strong team as well as evaluated their performance to ensure a positive competitive spirit among staff.
2. Conducted daily briefing and meetings with staff.
3. Prepared shift schedules for staff ensuring timely rotation in all front office operations.
4. Participated in and imparted Training as per Hospital’s Training programs.
5. Participated in change management programs, led improvement initiatives within the department, dealt appropriately with complaints.
6. Risk management processes – assessed risk, reported incidents.
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Education: |
I have successfully completed my Bachelors Degree in Science (B.Sc.) in Food & Nutrition Catering technology and Hospitality Management from Institute of Hotel Management, Lucknow in 2009.
XIIth from CBSE in 2004
Xth from CBSE in 2001
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Years of Experience:
5-10 years |
Highest Qualification:
Bachelors |
Languages:
English, Hindi, Punjabi |
Nationality:
Indian
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