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Shaifali Saluja
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Project Manager, Operations Manager, Delivery Excellence
, BPO
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Vikas Puri,
Delhi
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Over 13 years of experience in managing complex projects and Operations teams while actively contributing to project roadmap design with demonstrated skills in achieving milestones & minimizing risks and ensuring the utmost quality of work in line with stakeholder expectations across Investment Banking Industry |
 Contact Shaifali Saluja
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Area of Expertise: |
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Administration, HR, Management, Accounting/Finance
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Monitoring, Evaluation, Policy, Research
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Professional Experience: |
1)Handled 50+ projects & changes within a span of 5 years (2014-2020) with a net value of worth 10 million Euro
2)Instrumental in sustaining and reviving a part of trade processing and client letter creations in India
3)Travelled to Germany under program ‘Staff Sharing’ wherein closely worked and understood their way of handling business and sharing best practices in India from Sep ’12 - Dec ‘12
4)Managing all aspects of projects, from requirements to implementation including defining projects’ scopes, setting goals, analyzing business requirements and identifying dependencies, risks & issues in close coordination with project manager
5)Tracking progress and review project tasks to ensure deadlines are met and proactively communicate project status, issues and risks to internal leadership and client
6)Understanding and communicating stakeholder requirements to appropriate team members, and managing all requirements accordingly for the stakeholder
7)Closely interfacing with senior management, diverse group of clients, business partners, stakeholders and project teams to identify business opportunities and high-impact risks (existing & potential)
8)Expertise in organizing Corporate Social Responsibility events in coordination with the designated team
9)Teaching experience of 1 year and working in BPO for more than 13 years
10) Set Service Level Agreements & targets to ensure synergy at all levels; liaised/ coordinated directly with process specialist in Frankfurt
11) Reported capacity utilization, productivity and efficiency of team members to management on a monthly basis
12)Managed other Ad-hoc reporting’s like weekly progress report, prepared PMS for all team members and conducted regular sessions with all the team members
13)Efficiently managed a team of 20 Process Specialist and assisting them in day to day Operations
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Education: |
-B.A. Hons. (English) from Open School of Learning
-German Language Expert. Completed 5 semesters in German Language from Max Mueller Bhawan.
- Certified in Executive Development Program in Project Management for Senior Professionals from XLRI
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Affiliations and Achievements: |
1) Help design and execute yearly events for Corporate Social Responsibility for the organization
2) Supported community development services initiatives and events with national non-profit partners
3) Bagged Leadership Excellence Award within one year of Team Leader experience in 2015
4) Rewarded with “Employee of the year” for the performance in 2016 and ‘Team of the year” in 2016 and 2017
5)Certified NCFM training Level 1 | 2009
6)Situational Leadership training at Xchanging | 2014
7)Certification on Next Step Methodology training related to transitioning effectively
8)Trainings Anti Money Laundry, Insider Trading, PMP and Six Sigma
9)Certified in German Language from Goethe Institute
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