Education:
SIDDARTH KAUL
ENGINEER
Extensive experience of 2 yrs in network operations & technical support for client and end user systems. ________________________________________
Areas of Expertise
? Service Management
? Complaint Handling & Resolution ? Vendor Negotiation
? SLA/Performance Tracking ? Project Management
Key Points:
? Proven, strong Project & People management skills. Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals
? Adept at SLA bound environment.
? Project planning , communication and delivery
? Leading Service Management, Purchase ordering and billing team.
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PROFESSIONAL EXPERIENCE
Telecommunication Consultants India Limited (TCIL) 25 Feb 2013 – Till date
Client – African Union
Engineer
Pan African E Network Project
Country - Deputed to Democratic Republic Of SaoTome E Principe
At present in New Delhi India
• Coordinate and execute VSAT installation and configuration tasks.
• Provide the better effort to execute the site for Teleeducation & Telemedicine.
• Technical support to VSAT installation, commissioning as well as troubleshooting to our client.
• Testing of equipment for the existing VSAT sites.
• Operation & Maintenance of Deploy and troubleshoot all types of equipment at site.
• Manage Local area Network under implemented sites.
• Fault diagnostic and on-site troubleshooting.
• Hub operation and maintenance of VSAT circuits.
• Generate report for daily activity & Prepare fault report according to the Installed Equipment at site.
• Prepare regular consolidated monthly report as per direction of HUB Station under time framework.
• Monitor all backbone links and network devices as deployed by Earth Hub Station.
• Provide quality support for all equipment’s and respond to Satellite Earth station enquiries/complaints
• Troubleshooting WAN connectivity’s such as Leased Lines, ISDN, VSAT.
• Managing V-SAT and V-SAT applications
• Installation and configure of CISCO Switch (CISCO CATALYST 2960) Backup and restoration of Router and Switch Configurations and IOS images.
• LAN Monitoring, troubleshooting, LAN IP management, Maintenance of Network, maintain FTP server, configure and maintain VLAN’s
• Sending Daily/Weekly/Monthly reports to Management
• Provide training to staff at the customer location
• Providing VLAN Environment using Cisco 2960 series, Juniper Switch (Ex 3200, 4200)
• Video Conferencing Monitoring.
• Technical support for all Government Office’s system and LAN network
• Responsible for high up time of all leased lines, OFC (FDDI)
• Documentation of customer database such as IP addresses, passwords, interfaces, network diagram
• Troubleshooting the Ne