Leadership and Team Management 23 Jan – 26 Jan, 2018
Day 1 | 23 January 2018
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Day 2 | 24 January 2018
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I. Welcome
- Welcome & participants intro
- Expectations, agenda & logistics
II. Organisational Leadership
- Organisational, Team, Self-leadership
- The Helix Model
- Vision, policies, strategies, people
- Structure, processes, resources
III. Self-leadership
- Introduction to Self-leadership
- Tasks versus people
- Develop your values
- Self-management - Stressors, resources, resilience
- Develop tagline
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IV. Team Leadership
- Your personal tagline as a leader
- Introduction to Team Leadership
- Contribution, trust, engagement, respect
- Phases of group development
- Day to day tasks of a team leader
V. 4 Types of Managing People
- Introduction to 4 types of managing people
- Management by Delegation
- Management by Objective
- Management by Exception
- Introduction to the concentric circles
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Day 3 | 25 January 2018
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Day 4 | 26 January 2018
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VI. Attitudes: The Human Dimension
- Solist or team player?
- Process oriented or structured?
- Empathy, Antipathy, Sympathy
VII. Decision Making Process in Teams
- Reflection on worst and best
meetings
- Four colours and self-reflection
- Propose the group process according
to the four colours
VIII. Tools to improve staff performance
- Role clarity
- Key performance indicators
- Peer coaching
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IX. The Exceptional Leader
- Credo for Exceptional Leaders
X. Life Cycle: The Way Ahead
- Life cycle models
- 5 years back, now, and in 5 years?
- Feed Forward
XI. Summary, Evaluation &
Certificates
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Cooperation and Communication Skills 29 Jan– 01 Feb, 2018
Day 1 | 29 January 2018
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Day 2 | 30 January 2018
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I. Welcome
- Welcome & participants intro
- Expectations, agenda, logistics
II. Leadership & Communication
III. Empathy
IV. How to be a Good Speaker?
- What to consider during a speech?
- Preparation for the practice session
V. Public Speaking
- How to be a good speaker?
- Speaking practise
- Individual feedback
VI. Empowering Language & Using
Powerful Questions
- How to phrase empowering language?
- Leading conversations with questions
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VII. Giving & Receiving Feedback
- Giving feedback and understanding values
- What is communication, learning cycle, feedback rules
- Feedback exercise
VIII. Coaching Tools
- Championing
- Challenging
- Making SMART agreements
- Guaranteeing to follow up and managing accountability
IX. Coaching Pathways
- What is coaching?
- GROW
- Peer coaching exercise
- How to overcome challenges and become the leader you want to be
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Day 3 | 31 January 2018
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Day 4 | 1 February 2018
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X. Conflict Moderation
- Self-assessment: How good are you with perceiving, addressing, dealing with conflicts and finding solutions?
- What is a conflict and how to use it for improvement
- Ground rules for conflict moderation
XI. 5 steps of conflict moderation
- Step 1: Getting the mandate
- When do we step in and how
- Step 2: Making contact between human beings
- The benefits of seeing people as human beings and how to make genuine contact in difficult times
- Step 3: Agreeing on issues & procedures
- Conflict levels
- Getting people to agree on issues & procedures
- Step 4: Understanding the views of the conflict sides
- Hot & cold conflicts
- Creative exercise
- How to use empathy to mediate
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- Step 5: Negotiating in conflict
- How can a compromise be reached?
- What is possible with conflict moderation and what not?
XII. Debriefing
- Using conflict to grow together without fear, increasing resilience and creativity
- What is out vision & approach
XIII. Making your own action plan
- What do you want to improve and how?
- Feed forward
XIV, Summary, Evaluation & Certificates
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Last Day to Register: 9 Jan 2018
Early Bird, Group Discounts are available
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